Science of Persuasion
I just had to share this video from InfluenceAtWork about the Science of Persuasion. I have to find ways to include elements of this in staff training sessions and staff inductions. There is so much application for this in the retail and rental environment.
Most of us who have been in retail for a long time will do most of this subconsciously. However, it’s great to see these things broken down and quantified. It’s always great to see a little reminder that you’re doing the right thing. Even better still, to be able to see the techniques that will lead to a sale and a better overall customer experience.
What other lessons do you think are important for retail and customer service industries? Let me know in the comments below.